THE BARRE STUDIO POLICIES

Thank you for being part of The Barre community. Our policies are designed to ensure a safe, respectful, and enjoyable experience for everyone while allowing us to provide fair access to classes.

 

CANCELLATION POLICIES

12-Hour Cancellation Policy

All class cancellations must be made a minimum of 12 hours prior to the scheduled class start time.

Cancellations must be completed through your account via The Barre app ( Barre & Co.) Cancellation requests made by email, phone, text message, social media, or through an instructor are not guaranteed to be processed in time and may result in applicable fees or loss of class credit.

Class Packs

For clients using class packs:

• Cancellations made at least 12 hours before class will not result in a lost class credit.

• Cancellations made within 12 hours of the scheduled class start time will result in the loss of one class credit.

• No-shows will result in the loss of one class credit.

The same policy applies to waitlist bookings once a client has been moved into a class. Please be prepared to attend class if you add yourself to the waitlist.

Memberships

For members:

• Cancellations made within 12 hours of the scheduled class start time are subject to a $10 late cancellation fee.

• No-shows are subject to a $15 no-show fee.

For auto-pay memberships, the class credit will be returned to the member's account; however, the applicable late cancellation or no-show fee will still be charged.

These policies help ensure fair access to classes and provide waitlisted clients with the opportunity to attend.

 

WAITLIST POLICY

Members who join a waitlist are responsible for monitoring their reservation status. Please only join a waitlist if you are able to attend the class.

If a space becomes available, you will be automatically added to the class up to 2 hours prior to the scheduled class start time.

By joining a waitlist, you agree to be automatically enrolled if a space becomes available and should be prepared to attend.

Once you have been added to the class, the reservation is considered confirmed and the standard cancellation, late cancellation, and no-show policies apply.

Any late cancellation or no-show after being moved from the waitlist into the class will be subject to the applicable fee and/or loss of class credit.

 

MEMBERSHIP POLICY

Membership Commitment

Some memberships at The Pilates Barre require a minimum six (6) month commitment from the date of enrollment. Your membership will activate on first use and not on date purchased. 

By purchasing a membership with a minimum commitment, the member agrees to maintain the membership for the full commitment period.

Memberships may only be cancelled before the completion of the commitment period in cases of documented medical circumstances, relocation outside the service area, or other significant emergency circumstances approved by The Pilates Barre at its discretion. Supporting documentation may be required.

Automatic Payments

Membership fees are automatically charged to the payment method on file on the scheduled billing date each month.

Members are responsible for ensuring that their payment information remains current and valid.

Membership fees are non-refundable and non-transferable except where required by law.

Membership Renewal & Cancellation

Memberships automatically renew unless cancelled with a minimum of 15** days' written notice prior to the next billing date** to info@albernipilates.com

Class Reservations

Members may reserve classes up to 30 days in advance.

Class pack reservations may be made up to 14 days in advance, subject to availability.

Reservations do not guarantee admission once a class has reached capacity.

All members and class pack holders are subject to The Pilates Barre's cancellation, attendance, and waitlist policies.

Membership Changes

The Pilates Barre reserves the right to modify membership offerings, pricing, class schedules, policies, instructors, and studio operations at any time. Reasonable notice will be provided where practicable.

 

MEMBERSHIPS & PAYMENTS

All memberships and class packages are non-refundable and non-transferable.

Any failed or declined payment must be resolved within 48 hours to maintain active booking privileges.

 

REFUND POLICY

All sales are final.

The  Barre does not offer refunds, holds or transfers on memberships, class packages, series, or services.

In exceptional circumstances, account credit may be issued at the discretion of management.

 

CLASS PACKAGE EXPIRY

All class packages are valid for one (1) year from the date of purchase and must be used within the specified expiry period.

Expiry dates will not be extended except in cases of documented medical emergency or other circumstances approved by management.

 

LATE ARRIVAL POLICY

To ensure a safe and uninterrupted class experience, late entry is not permitted.

Studio doors will be locked at the scheduled class start time. Clients arriving after the scheduled start time will not be permitted entry and will be charged according to the applicable late cancellation or no-show policy.

Please note:

• Studio doors open 10 minutes prior to class start time.

• Clients must be inside the studio before the scheduled class start time.

• No exceptions will be made.

 

RESCHEDULING & CLASS CHANGES

The Barre reserves the right to cancel or reschedule classes or substitute instructors of comparable experience in the event of illness, injury, or unforeseen circumstances.

Any changes will be communicated as promptly as reasonably possible.

 

STUDIO ETIQUETTE

To maintain a calm, respectful, and enjoyable environment for everyone:

• Please arrive on time.

• Silence mobile devices before entering class.

• Follow instructor guidance and studio safety instructions.

• Be respectful and considerate of instructors and fellow clients.

• Help us maintain a clean and welcoming studio environment.

 

GRIP SOCKS POLICY

Grip socks are required for all Reformer and Barre classes for safety and hygiene purposes.

Grip socks are available for purchase at the studio.

 

HEALTH & SAFETY

If you are feeling unwell, please do not attend class.

Please cancel your reservation within the applicable cancellation window to avoid fees or loss of credit.

Clients participate in classes at their own risk and are responsible for informing instructors of any injuries, physical limitations, or other concerns that may affect their participation prior to class.

 

PERSONAL BELONGINGS

The Pilates Barre is not responsible for lost, damaged, or stolen personal belongings.

Please store personal items in the designated lockers.

We do not provide locks, so please bring your own.

Personal belongings may not be left in lockers overnight.

 

PRIVATE & SEMI-PRIVATE SESSIONS

Private and semi-private sessions require a minimum of 24 hours' notice for cancellation or rescheduling.

Late cancellations and missed sessions will be charged in full.

 

PHOTO & MEDIA RELEASE

From time to time, photos or videos may be taken in the studio for promotional, marketing, or social media purposes.

If you prefer not to be included in photographs or videos, please notify a member of The Pilates Barre team.

 

POLICY AGREEMENT

By booking, purchasing, or attending classes, memberships, private sessions, or other services at The Pilates Barre, you acknowledge that you have read, understood, and agree to comply with all studio policies, including membership terms, booking requirements, cancellation policies, waitlist policies, attendance policies, and payment policies.

The Barre reserves the right to enforce these policies consistently to maintain a fair and welcoming environment for our entire community.

Thank you for your understanding and cooperation.

Thank you for being part of The Barre community.